1장❙성공하는 조직은 참모로부터 시작 ···········································1
1. 역사 속의 참모 이야기 ·····················································································3
2. 지휘관과 참모란? ······························································································7
3. 지휘관과 참모의 관계 ·······················································································9
4. 조직이 바라는 인재상 ·····················································································10
5. 조직의 공통적인 인재상과 초급 참모 요원의 특징 ·······································16
6. 성공하는 리더로 성장하기 위한 흐름도 ·························································18
2장❙나를 빛나게 하는 소양과 품격 ··············································21
1. 체력 관리와 몸가짐새를 단정히 하자. ···························································23
2. 말씨를 곱게 하자. ···························································································33
3. 정보화 기기 사용 능력을 키우자. ··································································37
4. 직무 관련 법규를 잘 숙지하자. ·····································································39
5. 나만의 차별화, 특화하기 위해 노력하자. ······················································41
6. 기본적인 에티켓을 숙지하고 실천하자. ·························································43
7. 참모는 스타일이 없음을 명심하자. ································································45
8. 리더십(Leadership)과 팔로워십(Followership)을 함께 겸비하자. ·············46
9. 자존감을 높이고 회복 탄력성을 강화하자. ····················································48
10. 구두로 보고하는 연습을 하자. ·····································································54
11. 회의 등에서 발표할 때 상대방의 의견을 존중하자. ···································58
12. 회의 및 업무보고 중 상급자의 평가에 대해 리액션을 잘하자. ·················60
13. 전임자의 장점 위주로 이야기하자. ······························································62
14. 역지사지(易地思之)의 자세로 정성스럽게 안내하자. ···································64
15. 평소 감사의 마음을 잘 표현하자. ································································65
16. 보고할 때 반듯한 자세로 하자. ···································································66
3장❙슬기로운 조직 생활을 위한 소통과 원팀 정신 ·····················67
1. 지휘관 및 상급자와 24시간 소통하는 마음으로 근무하자. ··························69
2. 부단히 첩보를 수집하여 보고하자. ································································72
3. 중요한 보고서는 수시로 소통하면서 작성하자. ·············································75
4. 기회가 있을 때마다 진행 중인 업무를 구두로 보고하자. ····························77
5. 상급자의 사소한 지시사항도 놓치지 말자. ····················································79
6. 무엇보다도 정직하자. ······················································································82
7. 상급자와 늘 생각을 같이하자. ·······································································85
8. 참모 요원의 입장에서 검토하고 리더의 입장에서 재판단하자. ····················88
9. 추가적인 임무를 받았을 때 감사하게 생각하자. ···········································89
10. 상급자가 회의에 참석할 때 정성을 다해 준비하자. ···································91
11. 사적인 애로사항이 발생했을 때도 상급자와 소통하며 해결하자. ··············94
12. 조직 공통의 업무를 우선적으로 수행하자. ··················································97
13. 조직의 궂은일을 솔선하여 수행하자. ························································100
14. 업무의 책임 소관을 따지느라 시간 보내지 말자. ····································102
15. 동료들과 원만한 대인관계를 유지하자. ·····················································103
16. 부하를 아끼고 정성스럽게 도와주자. ························································105
17. 조직원들을 존중하고 예의 바르게 행동하자. ············································109
18. 동료들과 화합하기 위한 구기 운동 및 악기를 배우자. ···························112
4장❙효율적이고 스마트한 행정 능력 ··········································115
1. 각종 현황을 평소부터 잘 확보하고 지속해서 최신화하자. ·························117
2. 각종 현황을 신속히 파악하기 위해 준비하자. ············································120
3. 상급기관의 소통방에 적극 가입하자. ···························································123
4. 새로운 보직을 받았을 때 신속하고 정확하게 업무를 파악하자. ················124
5. 주요 개선사항을 검토할 때는 주변의 도움을 과감하게 받자. ···················128
6. 매일 새로운 현안들을 체크하자. ··································································129
7. 판단이 애매할 때는 결심 조건표를 만들자. ················································131
8. 중요한 사안은 반드시 근거 문서를 유지하자. ············································134
9. 현행 시스템을 개선하기 위해 지속해서 노력하자. ·····································136
10. 각종 심의자료는 정성을 다해서 준비하자. ···············································138
11. 하급 및 대외기관으로 문서 발송 시 꼼꼼하게 작성하자. ························141
12. 심의 결과는 신속히 공지하도록 노력하자. ···············································144
13. 회의 및 행사 시 항상 우발 상황에 대비하자. ·········································147
14. 조직 공동의 업무 수행 시 나의 역할을 충실히 완수하자. ······················150
15. 조직원이 동참하는 일시적인 팀 편성 시 적극 참여하자. ························151
16. 핵심업무는 연간 업무추진 로드맵 (road map)을 작성하여 활용하자. ·· 153
17. 임무완수를 위한 열정과 끈기를 갖자. ······················································154
18. 개인정보보호법을 위반하지 않도록 법규를 준수하자. ······························160
19. 보고서의 기초를 이해하자. ········································································162
20. 자료를 수집하면서 보고서 작성을 구상하자. ············································164
21. 보고의 목적에 맞는 보고서의 형식을 선정하자. ······································165
22. 제목과 개요는 마지막에 작성하자. ····························································167
23. 보고서를 작성하는 목적에 맞추어 내용을 구성하자. ·······························168
24. 생각나는 대로 초안을 작성해 보자. ··························································169
25. 수신자의 입장에서 작성하자. ·····································································170
26. 대관세찰이라는 용어를 늘 머릿속에 넣어 두자. ······································171
27. 구어체 형식으로 직접 말을 해보고 수정하자. ··········································173
28. 상급자와 자주 소통하면서 상급자의 도움을 받자. ···································174
29. 최종 작성 후에 전체 내용의 흐름과 보고서의 형식을 재점검하자. ········175
30. 향후 작성할 중요 보고서의 초안을 미리 조금씩 작성하자. ····················176
31. 다양한 정보를 습득하기 위해 각종 회의에 적극적으로 동참하자. ··········177
32. 보고서 작성을 위한 습관과 사람을 소중히 여기는 마음을 갖자. ···········178
5장❙준비된 미래를 위한 경험과 역량 개발 ·······························181
1. 주요 직책을 경험하면서 새로운 변곡점을 만들어 가자. ····························183
2. 다양한 직책을 경험하자. ··············································································190
3. 다양한 유형의 조직에서 근무 경험을 쌓자. ················································192
4. 정책 입안을 위한 시범 사업에 적극 동참하자. ··········································193
5. 각종 TF(Task Force)가 편성되면 적극 참여하자. ····································195
6. 각종 교육과정을 적극적으로 이수하자. ·······················································197
7. 미래 과학기술의 변화에 대비한 능력을 갖추자. ·········································203
8. 잠재역량을 개발하기 위해 끊임없이 노력하자. ···········································205
9. 각종 교육훈련 시 우수한 성적을 달성하기 위해 노력하자. ·······················210
10. 회의 및 토의 시 미래의 나를 생각하면서 참가하자. ·······························213
11. 미래의 꿈과 비전을 설정하고 실천하자. ···················································214
12. 조직이 추구하는 미래 인재상을 잘 살펴보고 실천하자. ··························218
13. 미래를 위해 경제에 대한 개념을 갖자. ····················································221
14. 인적 네트워크를 잘 구축하자. ···································································223
15. 가정의 소중함을 알고 가족의 행복을 위해서 노력하자. ··························226